CASE STUDY
All Concept Concrete
Leveraging Automation to Boost Online Reputation
Challenge
All Concept Concrete faced challenges in acquiring customer reviews despite providing exceptional service. Luke, the owner, was manually soliciting reviews for 4 years. However, this method proved inefficient, yielded minimal results, and failed to reflect the company's true reputation & quality service.
Luke sought a solution to enhance their online reputation and attract more business. Specifically, he wanted to streamline the review process, increase the quantity and quality of customer reviews, boost engagement on Google My Business and drive traffic to the company website.
Solution
All Concept Concrete integrated their accounting software with our review platform, enabling seamless automation of the review process. Each time an invoice was paid, customer details were automatically forwarded to the review platform. Utilizing predefined templates, the platform sent tailored review requests via SMS or email to customers.
Results
Since adopting the automation feature within our review platform, All Concept Concrete experienced high customer engagement and a bolstered online presence. Significant improvements in various key performance indicators included:
01
Review Count & Rating
The number of reviews increased from 4 to over 45, with a majority being 5-star ratings.
02
Google Engagement
All Concept Concrete witnessed a 600% increase in calls from their Google My Business profile. Their strong online reputation attracted more potential customers, leading to increased inquiries and business opportunities.
03
Website
Traffic
There was a 300% surge in website traffic. The influx of positive reviews and heightened online visibility drove more visitors to explore their offerings and services.
Conclusion
Journey Finance’s journey underscores the importance of online reviews. Their success story exemplifies the power of leveraging automated review software to simplify the review management process, consistently generate positive reviews, excel visibility in local markets, enhance local search rankings, and capture a larger share of the local market.
Opportunity
If you’re ready to embrace technology to enhance online presence, drive business growth in today's digital landscape and get similar results, start your free 30-day trial.
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